Privacy Policy

Last updated: September 2024

Introduction

vivid-basin is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property consultancy services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry through our website forms
• Register for our property consultation services
• Correspond with us via email or other channels
• Request information about specific properties or services

This information may include your name, email address, postal address, property requirements, budget parameters, and any other details you choose to share with us.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our property consultancy services
• To respond to your enquiries and communicate with you
• To match you with suitable properties based on your requirements
• To improve our website and service offerings
• To comply with legal obligations
• To protect our rights and prevent fraudulent activity

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to perform our services
• Legitimate Interests: Where we have a legitimate business interest that does not override your rights
• Legal Obligation: Where we are required to comply with applicable laws

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With property owners or their agents when arranging viewings on your behalf
• With service providers who assist in our business operations
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

Under data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

vivid-basin
14 Berkeley Square, Mayfair
London W1J 6BS
Email: [email protected]